guidar answers common questions and solves problems directly with the product before a support ticket is created.
Many support requests arise directly with the product, for example during setup, operation, cleaning, maintenance, or due to error codes. guidar recognizes the context and launches the appropriate guide, leading customers step-by-step to the solution.
guidar guides customers directly on the product to a solution and, if needed, collects all information for support.
Simply upload a product video to guidar.
guidar recognizes components, steps, and important information from the product.
Customers scan the QR code and solve problems directly on the product using their smartphone.
Incomplete tickets, follow-up questions, and lengthy searches become clear solutions, better prepared cases, and less effort for your support team.
Incomplete support tickets
Follow-up questions about product and problem
Customers spend ages searching in PDFs or manuals
Photos and error codes are often missing
Support wastes time searching for information
Fewer support tickets
Higher self-resolution rate
More efficient support teams
Better prepared cases
Faster problem solving
The customer describes their problem, guidar asks the appropriate follow-up question, and automatically starts the correct guide.
Not every problem can be solved automatically. However, every support case can be better prepared. During problem-solving, guidar collects error descriptions, product details, answers, and images, and forwards everything to your support team or ticketing system.
Guides help customers solve problems directly on the product themselves. If that's not enough, all important information for support is automatically collected.
Customers are guided step-by-step through the appropriate solution. Directly on the product, visually via the smartphone camera.
If a problem cannot be solved, guidar collects photos, answers, and product details for support.
Guides can be translated with one click and distributed to customers worldwide in multiple languages.
